NCFE CACHE Level 2 in Information, Advice or Guidance

*Please first check eligibility requirements before enquiring. You must:

• Be currently living in England - postcode eligibility applies (see the requirements section for more information)
• Have been a resident in the UK/EU for 3+ years - for purposes other than study
• Be aged 19+ years
• Not be on an apprenticeship

Want to learn about IAG?

Our Information, Advice or Guidance (IAG) free online course will support you to offer clear and accurate information, advice or guidance and knowing what can be shared legally and professionally, can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

For many businesses, being able to offer clear and accurate information, advice or guidance (IAG) – and knowing what can be shared legally and professionally – is really important. If you give information, advice or guidance as part of your role, this level 2 course can help you brush up on your skills and make sure you’re aware of the fundamental rules for successful information sharing. This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.

COURSE BENEFITS

• Achieve a nationally recognised Level 2 qualification
• Evidence your competency to employers
• Increase understanding of accurate record-keeping, effective signposting, and referral
• Further your personal and professional development
• Learn at a time that suits you without the need to attend college
• Improve your understanding of effective communication techniques

WHAT YOU WILL LEARN

• Explore communication techniques
• Study how values, attitudes and beliefs can affect interactions
• Develop interaction and interpersonal skills
• Learn how information, advice or guidance can be explored
• Learn how group interaction can be utilised
• Manage information, including storage and retrieval
• Learn how to comply with the law

This qualification is suitable for those working or looking to work in a range of roles where the provision of information, advice or guidance is a requirement.

You must live in one of the following counties to receive funding for the course from the Department of Education.

• Bedfordshire, Buckinghamshire
• Cheshire East & West, Cornwall, Cumbria
• Derbyshire, Devon, Dorset
• Essex
• Gloucestershire
• Hampshire, Herefordshire, Humberside
• Isle of Wight, Isles of Scilly
• Kent
• Lancashire, Leicestershire, Lincolnshire
• Norfolk, Northamptonshire, Nottinghamshire
• Oxfordshire
• Rutland
• Shropshire, Somerset, Staffordshire, Suffolk, Surrey, Sussex
• Warwickshire, Wiltshire, Worcestershire

The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.